Our Online Store
Policies & Procedures

Visionary Belly Dance is an internet business where we sell our products that teach and enhance the art of belly dance, our home base is located in Fremont, a quaint little artist neighborhood in Seattle, Washington.

Refund Policy

1. Intellectual Property / Soft Products:

We do not refund Videos, DVDs, CDs or books for any reason.
If there is a defect in the merchandise, we immediately replace it.

2. Hard Products:

We do refund or exchange all other merchandise such as weightbelts, hip scarves, costumes, veils, and zills as long as they are in resalable condition. Buyer pays shipping and handling, plus a restocking fee. Call first to be advised how and where to ship product back.

3. Catalogs:

Currently your best bet is to review the pages on our very detailed web site. Catalogs are too static for the influx of merchandise we have experienced over the years to reflect quickly the changes in our product line. We are working hard on converting tapes to DVDs and also on productions of new products and programs. Most of our business is online or in person. We have tried our best to make perusing our site fun and interesting!

Online Store Policies

Copyright Infringement: Foreign and Domestic
We reserve the right to refuse to ship to certain countries and/or people that are known for copy right infringements of artists properties. We do have a “Loyalty Oath Agreement” individuals must fill out and sign for some locales. Wondering WHY? Its very simple: unethical people have stolen our work, and it leaves a very sour taste. We want to pass on the teachings on to women everywhere, but we also want to propagate respect and a chance to make our livelihood.

Please do not let people copy, rent, borrow or show these programs publicly without permission. They are not licensed for such use. When you allow people to borrow, they can make illegal copies. You can be found guilty of aiding and abetting criminal activities. These programs are for personal use only. Please be supportive and share our web site with others and encourage you students and friends to support the source and buy their own copies if they wish to study with Delilah. These videos and DVD’s would not continue to be sought after if they were not valuable teachings. Thank You for Your Understanding.

Duplicate Orders

If for some reason you manage to come up with a duplicate order number or e-mail confirmation, don’t worry! If we see two orders of the same products to the same person, on the same day, we would only process one order and you would only receive one order. All processing is done as carefully and by human hands. Just because you punched it into the computer does not mean it goes straight to the credit card processing. However if the orders were a little different, we would not send anything out without clarification from the purchaser.

Missing Orders

We do not e-mail everyone that the order has been shipped, but if there is a problem, we call or e-mail you immediately. Ordinarily your order will be shipped on the next day from when you entered your order. Example: Monday 8 AM would go out that afternoon. It could be received as early as Thursday. Example: Monday at 3:30 PM would go out the following day and could be received by Monday.

E-mail Confirmations

An automatic computerized response stating that we have received your order will be sent to your e-mail box as long as you have typed in the correct address. However, some e-mail spam tools may put that automatic response into a trash/delete folder on your computer. The confirmation does not mean your credit card has gone through. It just means your purchase request was received by us.

Credit Card Problems

If there is a problem, you will be contacted. A very typical problem is the incorrect expiration date for credit cards. Double check to make sure you’ve typed it correctly.

Shipping Procedure and Schedules

We ship orders daily Monday – Friday. If we are on the road teaching and performing, items are generally bulk shipped once a week. We are a small, owner-operated company so please be patient! Because the post office is fast and is less expensive than other carriers, we choose to use the USPS (the United States Postal Service) for the majority of our shipping. Priority Mail generally takes 3-5 days.

Shipping Delays
Credit card problems or questions about your order may delay shipping date. What you type in as the shipping address will be output on the shipping label, so please double check your address.

Weight Belts

Belts are bulk shipped once a week . They are made in the USA and due to the weight, they are shipped direct from the manufacturer with the USPS Priority Mail (3-5 days). Depending on when you order it could take up to 2 weeks to arrive. We send your receipt from our office so this will arrive before your belt. Please see foreign orders for information about shipping weightbelts internationally.

Color Selection
Some items need personal service such as the color of Coin Hip scarves or special one of a kind costumes. There are so many different colors and shades of 5 row coin hip scarves we can’t keep them all in stock all the time. They send us different colors with every order. We also have special combinations or beads coins available from time to time that never even make it to the web because they sell so fast to our local Seattle clientele. When you call, ask us what else we have. Toll free 1-866-22BELLY

How To Redeem Coupons

  • You can only redeem one coupon per order.
  • Coupons are non-transferable and may only be used once.
  • Coupons carry no monetary value. They are our gift to you for supporting Visionary Belly Dance.
  • DVD coupons are good for all DVD’s or videos on this site.
  • Accessories coupons are good for orders over $18 in value (excluding shipping). Coupon is good only for merchandise in the accessories section of this website. Not for use on DVDs or music.
  • Other coupons are issued periodically, and their rules will appear either with the coupon or posted here at the time of their release.

Redeem Coupon By Mail

Send your coupon with your order to:

Visionary Dance Productions
4128 Fremont Ave N
Seattle WA 98103

If you do not want to put your order through our web site, you can put all items in the shopping cart and it will give you the total, including shipping. Once you have the total cost, just cancel your online order and fill out an order form by hand and send along with a check or money order the address above. You may also call us for totals if you are paying with a check or money order.

Paying by Check we reserve the right to delay shipping until the Bank clears your check. If a check is returned to us, we will ask for a credit card number and charge your account an $18 insufficient funds fee.

Paying by Cashiers Check/Money Order we process these same as cash and your order is shipped immediately.

Paying by Credit Card please provide both your billing and shipping address along with your card number and expiration date and your signature. If you need to know your shipping charges in advance, call or e-mail us. Your coupon will be deducted from the total of your order.

Redeem Coupon By Phone

Call 206-632-2353 and have your coupon number ready.

Phones staffed between M-F, 7:00 am – 10:00 pm PST.

We are glad to take your order over the phone. If we do not pick up the line, it may mean we are on the other line with another customer. We do get calls from all over the world and sometimes the calls take time due to language barriers and the amount of questions. We are glad to answer all questions and spend a lot of time on the phone with a customer. Please leave your name and number and we will promptly call you back. You may also email us and tell us when it’s convenient to call you back.

Privacy Policy Statement

Visionary Dance Productions® (Visionary Belly Dance) is committed to protecting your right to privacy. We collect information about our customers primarily to enable us to process orders, and also to improve our web site, and provide better products and services to our customers. This information is never sold, given, or in any other way shared with any other company or individual for any reason. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Here are details about how this information is used

1. When you surf over to www.visionarydance.com:
When you surf the Visionary Belly Dance website, you are anonymous. We do not collect personal information without your prior knowledge and consent. Our server uses a non-persistent cookie to collect your IP address, but does not reference it with any personal indentifier. This means that we gather no information about you besides the IP address through which you are connecting during that online session. Having your IP address simply enables us to maintain custom settings and items in your shopping cart while you browse. The non-persistent cookie is temporarily stored and is automatically discarded as soon as you leave the site.

2. When you place an order with us:
To process and ship your order, we need your name, phone number, billing address, shipping address, e-mail address, and credit card information. This information is transferred to our store using SSL encryption (Secure Sockets Layer), a security protocol which encrypts the information as it passes to our server to provide communications privacy over the Internet. As soon as your order is filled, your credit card information is deleted from our database.

3. When you register at our site:
We do maintain a database of dancers who, because of their interest in our work, provide their postal and/or email addresses. We will occasionally e-mail you with special news from Visionary Dance Productions.

  • We will NOT give or sell your name to anyone else, EVER for any reason!
  • We will NOT call you (unless you call us first).
  • We will NOT spam you.

4. When you contact Visionary Dance by email:
Should you contact us via e-mail or otherwise specify that you want us to correspond with you via email, we will. We will not use casual email contact for anything other than response to your questions. We will not send you unsolicited email or other communications based upon your email contact to Visionary Dance Productions.

5. When you complete a survey:
Surveys provide us with an opportunity to improve our offerings, and enhance our web site and services.

If you have further questions concerning our Privacy Policy, please e-mail us at info@visionarydance.com.

Foreign Orders

We ship our products all over the world. Below is information about Ordering, Payment, Shipping and Format in foreign countries.

To order with VISA or Mastercard, use our Secure Server Online Ordering System.

Even if you want to phone in your order or send a US check or money order, please use our web site to total your order first and get the correct shipping charge. You can find out the postage without putting in a credit card number. You may simply abandon the order with no repercussions if you change your mind. Note the total amount of purchase with shipping charge and call or send in the order if you rather. Checks must be in US dollars and easily cashed at US banks. Any extra charges will be paid by purchaser.

On-line Problems for Foreign Orders:

  • When ordering, do not leave any of the entry fields blank when filling out the purchase information, even if you have to put your country name again for the State entry field. The total with postage for your country will be automatically calculated – and the internet computer program is better at it than our phone staff.
  • Make sure you specify video or DVD formats.
  • Shipping time is hard to predict for foreign countries. Sometimes it’s very quick and sometimes very long. We have no control.
  • Duty: You may have to pay duty. Many countries do not charge duty for educational medium.

European and foreign order weight belts; it is very expensive to ship because they are heavy and the shipping is complicated to figure out to every destination in the world, so the handling change is well earned. Since it is so expensive and they are drop shipped from the manufacturer (with their own set of policies) so we do not ship many out of the country and are not well versed in the exact costs. Please have patience and be prepared to spend more than standard shipping. Estimated shipping abroad costs: 12 lb weight belt $30-$55

Canada: Sure, we sell and ship to Canada. Shipping costs will be a little more and weight belts will have to be calculated separately according to your address. Write US funds on your check and the bank will convert the exchange as it passes through your account. Your credit card will also automatically convert the exchange for you. We cannot say how long it will take; sometimes 5 days and sometimes a month.

Copyright Infringement Foreign and Domestic

We reserve the right to refuse to ship to certain countries and/or people that are known for copy right infringements of artists properties. We do have a “Loyalty Oath Agreement” individuals must fill out and sign for some locales. Wondering WHY? Its very simple: unethical people have stolen our work, and it leaves a very sour taste. We want to pass on the teachings on to women everywhere, but we also want due respect and a chance to make our livelihood.

Please do not let people copy, rent, borrow or show these programs publicly without permission. They are not licensed for such use. When you allow people to borrow, they can make illegal copies. You can be found guilty of aiding and abetting criminal activities. These programs are for personal use only. Please be supportive and share our web site with others and encourage you students and friends to support the source and buy their own copies if they wish to study with Delilah. These videos and DVDs would not continue to be sought after if they were not valuable teachings.

Thank You for Your Understanding.

FORMATTING

Some countries use the PAL video formated TVs and video/DVD players. Please check your equipment to see which format is appropriate to you.

1. VHS Tapes
Visionary Dance Productions used to carry our main video series on PAL VHS. Since we are phasing out VHS, our stock of PAL VHS tapes are very limited. Call or email for availability.

2. DVDs
Our DVDs are all region, American NTSC video format. This means many modern DVD players in PAL formatted countries WILL be able to play our titles. Many newer televisions also have an option to switch from PAL to NTSC, although older ones may play in black and white. Please check your manual or obtain an NTSC DVD disc from a friend and try it on your machine prior to purchasing on of our DVDs. Due to copyright infringement issues, we can not offer refunds for intellectual material such as DVDs.


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